QB Gelato & Bakery is growing and we're looking for the right people to join our team and grow with us.

WHO IS QB GELATO & BAKERY

QB aspires to bring people together to create joyful moments through the simple enjoyment of great food. We take our craft seriously, but we have a lot of fun along the way. We hope our guests feel it the moment they walk through our doors and into our space; greeted with a friendly hello and invitation to join us at our tasting bar. Each and every customer interaction is an opportunity for us to share our passion for food and provide a special food experience. For our team, we strive to create an environment where love and passion for food is forefront, the team is proud of where they work, produces or sells a quality product, and has fun.

For all our positions we look for people who are:

  • Gelato & baked good enthusiasts

  • Excited to be a long-term part of our team

  • Friendly, energetic, self-motivated, and quick learners

  • Good communicators and problem solvers

  • Interested in local food, sustainability and generally making the world a better place

  • Meticulous; able to consistently maintain high quality standards

  • Comfortable working effectively under pressure in a fast-paced environment

  • Available evenings and weekends

To APPLY for positions to the right:

  • Please send us your resume and a short note expressing your interest

  • Click the link below to begin your email

Positions

CUSTOMER EXPERIENCE PURVEYOR 

POSTED: 

September 9, 2021

DETAILS:

WHO ARE WE LOOKING FOR
You are a team player who is passionate, diligent and self-motivated. You think of yourself as service driven and customer focused, diverse, curious, consistent, creative and understand quality vs quantity. You love working with people and believe in paying-it-forward. You are unapologetically positive in a high volume (at times), customer facing position.

PURVEYOR – a person who sells or deals in particular goods.


DUTIES AND RESPONSIBILITIES
Reporting to the Customer Experience Manager, your duties and responsibilities include and are not limited to the following:

  • Greeting customers with a smile and a warm demeanour.

  • Remembering repeat customers; greet them by name - WE ALL love hearing our name.

  • Explaining the philosophy of QB to new customers.

  • Delivering excellent customer service consistently.

  • Offering menu suggestions and samples

  • Operating a commercial espresso machine; preparing specialty coffees (ie: latte, cappuccino, flat white, etc)

    • 1+ years barista experience required.

  • Operating a Square POS system.

  • Updating inventory counts in Square POS system.

  • Maintaining a clean work environment; a bit of elbow grease will be required.

  • Performing shop opening, daily and closing duties; good at completing a checklist with no shortcuts.

  • Performing other duties as assigned.

 

REQUIREMENTS AND QUALITIES

  • Can stand on your feet for long periods.

  • Can perform repetitive and semi-physical tasks.

  • Follow established Food Safety protocols; in particular safe food handling and stock rotation.

  • Follow Company Employee Handbook guidelines and protocols.

  • Strong communication skills and a friendly attitude.

  • Ability to stay cool under mounting pressure.

  • Ability to work in close proximity to others.

  • Maintain a welcoming, fun and playful environment.

  • Food safe level 1 certification (an asset).